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General

Availability, shipping, returns
Do you have a warranty?

We have a lifetime limited manufacturer’s warranty. If your truHugs product ever falls apart because of us, we will make sure you have a weighted blanket in your hands that meets your standards of excellence with a standard $50 processing fee.

What is your return policy?

We are confident in our unique product qualities and want you to test truHugs out for yourself. We accept free returns with paid shipping 30 days from the date of order.

One advantage of purchasing via the web store is your non-payment order information is automatically stored in the case of a request for refund, exchange, or lifetime warranty claim. An account is automatically created so you can do these things at your own convenience.

How should I contact truHugs if I have a question or concern?

If you need help, please contact [email protected] for a fast friendly response.

How long will truHugs take to arrive at my home?

We offer free 2 business day shipping to 96% of America and Canada…more rural areas may take 3 to 4 days.

Priority international shipping is available upon special request. We will work with you on minimizing the cost.

Orders placed after 12 PM PST are shipped the next business day.

Questions not answered?

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